Frequently Asked Questions

The Frequently Asked Questions page is designed to answer the most common queries that people have. Look over the list of questions below, and if any of these look related to the one you're hoping to have answered, simply click on it. 

A MOOC is a ‘massive open online course’. Massive, because it attracts a cohort larger than traditional university courses; open, because it's free; online, because you can access it on the Web from anywhere in the world; and course because … it's a course. This extremely large-scale, distance course style is a relatively new idea, with the first MOOCs emerging in 2008. The University of Tasmania has offered the Understanding Dementia MOOC since 2013.

Nothing, it is completely free!

Yes, the course has been designed to allow participants to complete all content online.

No, you do not need any prior level of knowledge, and we hope to provide useful information to people at a range of educational levels. As it is fully online, basic computer skills are required to complete the course. You will also need a unique (not-shared) email address to sign up for a profile at and to enrol in a course.

There are no exams or assignments. However, there are quizzes for you to gain insight into your learning. Access to the next module is dependent on having completed the end-of-module quiz for the previous module. Completion of the final quiz is required for you to receive your certificate of completion.

No... places are unlimited! Please invite your interested friends, family and colleagues to study alongside you.

Unfortunately there are no extensions possible. Post closure you will be able to access your completion certificate/s.

Tablets are supported devices, however, the screen sizes of some tablets may not be ideal for viewing some of the course activities, such as quizzes. If course features do not work as intended, we would recommend upgrading or changing your internet browser.

Once you have signed up for a profile and verified your email address, you are able to change your password by clicking on the 'Forgot your password?' link on the login page. This will send a reset to your email account that allows you to choose a new password.

There are a number of reasons why we may not have been able to get an email through to you:

  • The email address we have recorded for you is incorrect.
  • Your email inbox was full or the email address provided was unavailable at the time of transmission.
  • The spam/junk mail filter settings used by your email program or ISP prevented the delivery of the email. You may wish to add the following email addresses to your email address book to increase the chances of our emails reaching you - and
  • You may have unsubscribed from previous correspondence. If so, please contact us at or and advise that you wish to resubscribe.
  • Temporary technical issues.

It has also come to our attention that some aged care organisations have staff email addresses that are for internal communication only. If this applies to your organisation then you may need to sign up with an alternative email address.

Verifying your email address completes your sign up process and allows you to enrol or express your interest in a course. If you cannot see your verification email in your inbox, try looking in your junk mail folder, as sometimes our emails get accidentally sent there. The email you are looking for is -

        University of Tasmania MOOCs
        Confirm your Understanding Dementia MOOC profile

If you are able to locate it, please open it and click on the link within it to complete your sign up. You will then be able to enrol in current courses and express interest in future MOOCs and educational offerings as they become available. If you cannot locate the verification email, please request that it be resent at

Anybody, from carers to health professionals and anyone else interested in dementia.

If you have other questions about the Understanding Dementia MOOC, please contact us.

Once course content is made available to you as you complete each section, you’re free to participate at your own pace. Being unavailable for a few weeks should not be a major problem as long as you can make up the time in other weeks. It is expected that most people will need to spend around 3 hours per week of content to complete the course.

You can log on at any time within the time frame of the course. You can complete the course regardless of which time zone you are in or the time of day you wish to dedicate to your learning.

Each of the three modules will be released in sequence. Some people may finish all course materials a few weeks early, while others will spread their learning over the total period.

The requirements of CPD vary across professions, as well as between countries, where they may be known under other names, such as CEUs. You may have to check with your local training/regulatory authority for more information.

Yes, if you complete the course (which includes successful completion of each end-of-module quiz), you will be able to download a free certificate of completion. Please note that this is an electronic certificate. In response to participant feedback, we are now offering enhanced certificate options for purchase in addition to the free certificate option.

There is also an opportunity to gain a formal university qualification in the award-winning, fully online and flexible Dementia Care Degree Program, which will assist you in becoming a specialist in this key public health issue.

The Dementia Care Degree Program from the Wicking Dementia Research and Education Centre, University of Tasmania, offers you the option to increase and formalise your dementia knowledge, and offers graduation points at a Diploma (after 8 units), Associate Degree (after 16 units) and Bachelor of Dementia Care (after 24 units).

For more information and to apply please visit

For participants that have completed the Understanding Dementia MOOC, your certificate is available to download from .You will be asked to Log in. If your existing password does not allow you to log in, you may need to set a new one. Click on the ‘Forgot your password?' link on the Log in page and follow the prompts to set a new password.

Please visit the Contact page if you cannot find the answer to your question.

© University of Tasmania, Australia.

ABN 30 764 374 782. CRICOS Provider Code 00586B

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