Frequently Asked Questions

The Frequently Asked Questions page is designed to answer the most common queries that people have. Look over the list of questions below, and if any of these look related to the one you're hoping to have answered, simply click on it. 

A MOOC is a ‘massive open online course’. Massive, because it attracts a cohort larger than traditional university courses; open, because it's free; online, because you can access it on the Web from anywhere in the world; and course because … it's a course. This extremely large-scale, distance course style is a relatively new idea, with the first MOOCs emerging in 2008. The University of Tasmania has offered the Understanding Dementia MOOC since 2013.

Nothing, it is completely free!

Yes, the course has been designed to allow participants to complete all content online.

No, you do not need any prior level of knowledge, and we hope to provide useful information to people at a range of educational levels. As it is fully online, basic computer skills are required to complete the course. You will also need a unique (not-shared) email address to sign up for a profile at and to enrol in a course.

There are no exams or assignments. However, there are quizzes for you to gain insight into your learning. Access to the next module is dependent on having completed the end-of-unit quiz for the previous module. Completion of the final quiz is required for you to receive your certificate of completion.

No... places are unlimited! Please invite your interested friends, family and colleagues to study alongside you.

Unfortunately there are no extensions possible. Post closure you will be able to access your completion certificate/s. If you used the notes feature in the Understanding Dementia MOOC, you can download a copy of your recorded notes .

Tablets are supported devices, however, the screen sizes of some tablets may not be ideal for viewing some of the course activities, such as quizzes.

Once you have signed up for a profile and verified your email address, you are able to change your password by clicking on the Forgot your password? link on the login page. This will send a reset to your email account that allows you to choose a new password.

There are a number of reasons why we may not have been able to get an email through to you:

  • The email address we have recorded for you is incorrect.
  • Your email inbox was full or the email address provided was unavailable at the time of transmission.
  • The spam/junk mail filter settings used by your email program or ISP prevented the delivery of the email. You may wish to add the following email addresses to your email address book to increase the chances of our emails reaching you - and
  • You may have unsubscribed from previous correspondence. If so, please contact us at or and advise that you wish to resubscribe.
  • Temporary technical issues.

It has also come to our attention that some aged care organisations have staff email addresses that are for internal communication only. If this applies to your organisation then you may need to sign up with an alternative email address.

Verifying your email address completes your sign up process and allows you to enrol or express your interest in a course. If you cannot see your verification email in your inbox, try looking in your junk mail folder, as sometimes our emails get accidentally sent there. The email you are looking for is -

        University of Tasmania MOOCs
        Confirm your Understanding Dementia MOOC profile

If you are able to locate it, please open it and click on the link within it to complete your sign up. You will then be able to enrol in current courses and express interest in future MOOCs and educational offerings as they become available. If you cannot locate the verification email, please request that it be resent at

The Preventing Dementia MOOC will be of interest to allied and health professionals, aged care service providers, health policy professionals and anybody with an interest in brain health and/or dementia. To obtain the most from this course, participants should expect to spend approximately 2 hours per week engaging with the course content and activities for the 4 weeks of the course. Yes, if you complete the entire course, which includes successful completion of the final quiz, you will be able to download a free certificate of completion/participation. Please note that this is an electronic certificate. The course content is made available on a week-by-week basis. Otherwise you are free to participate at your own pace. Being unavailable for a few weeks should not be a major problem as long as you can make up the time in other weeks. Engagement into some research projects will only be possible in the first two weeks of the course. No, you do not need any prior level of knowledge, and we hope to provide useful information to people at a range of educational levels. As it is fully online, basic computer skills are required to complete the course. You will also need an email address to sign up for a profile at and enrol in a course. People enrolled in the Preventing Dementia MOOC will have the opportunity to participate in research to help us improve the course, as well as research into developing resources and interventions to help people reduce their risk of dementia. Research participation is completely voluntary and whether you choose to participate or not will not affect your involvement in the MOOC. The research has been approved by the University of Tasmania Social Science Human Research Ethics Committee and more detailed information will be provided within the MOOC. The requirements of CPD varies across professions, as well as between countries, where they may be known under other names, such as CEUs. You may have to check with your local training authority for more information.

If you have other questions about the Preventing Dementia MOOC, please contact us.

Please visit the Contact page if you cannot find the answer to your question.

© University of Tasmania, Australia.

ABN 30 764 374 782. CRICOS Provider Code 00586B

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